We’re really sorry, but we can only accept returns for damaged, defective or incorrect product orders. Please order carefully.
All products are inspected before shipment. However, if you receive a damaged or wrong product, please contact us within 5 days of receipt.
Please return the product(s) to us in the original shipping box/package to allow us to investigate the damage and follow up with our courier service.
Contact Pcl-Ltd.com.hk via email within 5 days of receiving your order.
Explain your reason for the return (with your order number and name). We will email a return order number to you within 3 business days.
Return the items (with the return order number) to :
Unit B, 12th Floor,Wing Cheung Industrial Building,
No. 109 How Ming Street,Kwun Tong, Kowloon, Hong Kong
within 7 days (local orders) or 15 days (international orders) after you receive the return order number. Returning an item without the return order number will prevent us from processing it.
Once we receive your return, we will process it within 5 business days.
Please note that customers are responsible for all shipping costs associated with returning the product. Please use a traceable courier when returning products. Products lost in transit will not be refunded.